Creating Connections to Unify the Workforce

HCL social care StaffConnect App Customers
Birmingham City Council StaffConnect App Customers


HCL Workforce Solutions is one of the UK’s leading providers of healthcare professionals and workforce solutions to the health and social care markets. Through HCL Social Care it provides Birmingham City Council with social workers for the Children Services Division.


With a high percentage of social workers being non-desk based and a mix between locums and permanent staff, creating a unified team had become a challenge. The lack of accessible communication channels for field-based and locum staff had left them feeling disconnected from the wider organization.

The objective of the app was to promote and improve employee engagement within Birmingham City Council. The key requirements were:

Help social workers feel part of the team/organization

Promote the role of the social worker through enabling them to share experiences, ideas and feedback

Improving retention by making staff feel valued and connected to the wider organisation

Create a social worker community by connecting locums and permanent staff whether field or office based

How StaffConnect Helped

HCL selected StaffConnect to support internal employee communication, collaboration and engagement between social work employees at Birmingham City Council. The app deployment is a first of its kind within any local authority in the UK.

At launch the app included the following modules:


Enabling the Children Services team to feel connected through posting and sharing best practice, ideas, pictures and comments


Allows Birmingham City Council to communicate with the Children Services team through compelling and engaging videos


Keeps the team informed of upcoming Birmingham City Council Events


Enables access to a repository of essential resources relevant to their work in the service


Immediate access to important updates and news from Birmingham City Council


Access to all of Birmingham City Council social media sites from the app to keep informed of external communications


Enables transparency of communication to all staff

HCL Social Care App

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