AppSuccess - Best Practice Implementation Services
We know that a new tool, on its own, isn’t the complete answer to your challenges. You need to make sure the tool works for you, your business, and your employees. AppSuccess is a set of consultation and creation services which helps every customer to execute a successful launch and ongoing use of StaffConnect.
Our AppSuccess experts get to know your business and what your goals are for the app. They provide specialist training, advice, communication and digital expertise to guide you through the process from start to success.
Customer Success Packages
We know that a new tool, on its own, isn’t the complete answer to your challenges. You need to make sure the tool works for you, your business, and your employees. Our Customer Success programme is a set of consultation and creation services which helps every customer to execute a successful launch and ongoing use of StaffConnect.
Our Customer Success experts get to know your business and what your goals are for the app. They provide specialist training, advice, communication and digital expertise to guide you through the process from start to success.
Planning, Configuration and Training
Planning
Our domain experts work with you to understand your requirements, agree timings and create a winning implementation strategy.
For smaller businesses, with 50 to 999 employees, your customer success package will start with a virtual kick-off workshop where the customer success team will lay the groundwork for the introduction and implementation of your platform within your business.
Following this, you will work alongside the StaffConnect development team to configure your platform, including publishing the app and having your company’s branding applied to it.
Your administrators will then be trained on using the StaffConnect management console. After the app is live, you will have quarterly customer success review calls to discuss your platform, its performance and adoption rates, as well as upcoming future releases of the app.
Configuration
Working closely with your design team, the look and feel of the app will be defined to represent your corporate brand.
Training
We offer a range of training modules which are tailored to your needs; Management Console, Principles of Community Management, Content Planning, Launch Planning, and Analytics.
Familiarisation, Launch, Ongoing Success
Familiarisation
A beta version of the app will be supplied to your appointed project champions so they can familiarise themselves with the app. Feedback from this phase will also help the project team clarify what launch communications and materials are required.
Launch
Working with you, we will identify success metrics for when the app goes live. We will assist you in outlining a communications plan and ongoing adoption and engagement strategy, to ensure a successful launch and ongoing use of the app.
Ongoing Success
We schedule post-launch reviews with you and your team to facilitate ongoing success with your app, alongside our technical support.
Find out more, request a demo today!
See all our Product Packages
