About World of Books
Established by a group of dedicated book lovers, World of Books is one of the largest online sellers of used books in the world, specializing in selling quality books at competitive prices. The company, which serves millions of customers around the globe each year, purchases unsold inventory of books from UK charity shops and then resells them via both the World of Books website and other online sites, including Ebay and Amazon.
The StaffConnect solution
While the company managed to achieve some
of its internal communication goals using email
as their primary communication tool, this had its
share of limitations, including ineffectiveness at
gathering feedback from their distributed workforce.
World of Books were looking for a mobile, two-way communication platform to share the company’s vision, critical business news and best practices. It was also important that the platform offered the built-in ability to gather feedback and opinions from employees while gathering key analytics to improve processes, productivity and overall satisfaction levels.