World of Books Case Study

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About World of Books

Established by a group of dedicated book lovers, World of Books is one of the largest online sellers of used books in the world, specializing in selling quality books at competitive prices. The company, which serves millions of customers around the globe each year, purchases unsold inventory of books from UK charity shops and then resells them via both the World of Books website and other online sites, including Ebay and Amazon.

The StaffConnect solution

While the company managed to achieve some
of its internal communication goals using email
as their primary communication tool, this had its
share of limitations, including ineffectiveness at
gathering feedback from their distributed workforce.

World of Books were looking for a mobile, two-way communication platform to share the company’s vision, critical business news and best practices. It was also important that the platform offered the built-in ability to gather feedback and opinions from employees while gathering key analytics to improve processes, productivity and overall satisfaction levels.

ilke Homes

Industry research tells us that the main frustrations for employees is poor communication, slow internal communication systems and lack of follow-up on employee feedback.

StaffConnect resolves these frustrations and empowers your entire workforce to interact, share and collaborate via their mobile device, no matter where they are or what they do.

StaffConnect resolves these frustrations and empowers your entire workforce to interact, share and collaborate via their mobile device, no matter where they are or what they do.

This is particularly key for remote or deskless workers, who can often feel isolated or disconnected from their in-office counterparts. StaffConnect is designed to give your deskless workforce a voice within your organisation. Using our platform, they can easily keep up to date with company news and announcements, participate in staff surveys, and be made to feel valued, all from their existing smartphone or tablet.

  • “StaffConnect has helped us continue to enhance the experience for both our people and our customers—which is not only what our business is all about, but in turn helps us do good in the world.”

    Patrik Öqvist, Chief Marketing Officer

    World of Books

Key features

  • Enabling all employees to have on-the-go access to all the latest company news and updates.
  • Promote online and offline company events with the ability to link to relevant event information and registration pages.
  • Perkbox employee reward platform enables World of Books to reward, engage and motivate their employees.
  • The surveys feature enables World of Books to get insights into what their employees think about recent news and announcements.

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