Up until recently, email was its primary channel for internal communication both for its office workers and its frontline NHS workers. While functional, this form of communication put their frontline workers – the majority being “deskless” employees, without ready access to desktop or laptop computers – at a disadvantage because they cannot access their email quickly or often. Therefore, BCUHB looked for an alternative that would enable seamless two-way communication for all its employees, even those without corporate emails or computers.
Betsi Cadwaladr University Health Board Customer Story
The Betsi Cadwaladr University Health Board has a diverse workforce of 17,000 dispersed employees spread across multiple communities and 38 different hospitals, healthcare centres and offices and provides healthcare to more than 760,000 people.