HCL Social Care – Birmingham City Council

HCL Workforce Solutions is one of the UK’s leading providers of healthcare professionals and workforce solutions to the health and social care markets. Through HCL Social Care it provides Birmingham City Council with social workers for the Children Services Division.

With a high percentage of social workers being non-desk based and a mix between locums and permanent staff, creating a unified team had become a challenge. The lack of accessible communication channels for field-based and locum staff had left them feeling disconnected from the wider organization.

HCL selected StaffConnect to support internal employee communication, collaboration and engagement between social work employees at Birmingham City Council. The app deployment is a first of its kind within any local authority in the UK.

The aim was to:

  • Help social workers feel part of the team/organization
  • Promote the role of the social worker through enabling them to share experiences, ideas and feedback
  • Improve retention by making staff feel valued and connected to the wider organisation
  • Create a social worker community by connecting locums and permanent staff whether field or office based

Key App Features

  • Communities
  • Videos
  • Events
  • Library
  • Noticeboard
  • Social
  • Blogs

Sector

Healthcare

Mission

Promote the role of the social worker through enabling them to share experiences, ideas and feedback.

Results and Feedback

Hear from Molly Thompson
VP of PR & Communications
YMCA Greater Charlotte

On StaffConnect, our employees highlight teammate behavior worth replicating, they recognize milestones and celebrate achievements. StaffConnect is so much more than a communication tool, it is a pathway to the kind of culture in which our people want to live, work and stay.

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