Can Mobile-First Technology Solve the Hospitality Industry’s Employee Engagement Crisis?
The Hospitality sector has one of the highest numbers of disengaged employees. High staff turnover, frequent absenteeism, and a shortage of skilled candidates are only part of the problem. Hospitality jobs have traditionally offered low pay and long hours, leaving many workers feeling unappreciated.
The employee experience (EX) directly relates to the customer experience (CX) and has a direct impact on a hospitality company’s brand as well as ratings. As J. Willard Marriott, founder of the Marriott Corporation has said: “Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.”
For organizations with a large proportion of deskless employees, it is vital that communications tools are capable of reaching the entire workforce.
Our eBook ‘Can Mobile-First Technology Solve the Hospitality Industry’s Employee Engagement Crisis?’ investigates the hospitality employee engagement crisis and discusses how mobile-first technology can improve internal communication, increase engagement and overcome the challenges that result from disengaged employees.
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To view our hospitality infographic click here