Customer Success Packages

We know that a new tool, on its own, isn’t the complete answer to your challenges. You need to make sure the tool works for you, your business, and your employees. Our Customer Success programme is a set of consultation and creation services which helps every customer to execute a successful launch and ongoing use of StaffConnect.

Our Customer Success experts get to know your business and what your goals are for the app. They provide specialist training, advice, communication and digital expertise to guide you through the process from start to success.

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Feature

Bronze

Silver

Gold

1hr Core Training Sessions
x2
x3
x5
Project Planning Session
1 day Onsite KO Workshop
Customized Launch Materials
Onsite Launch Support
Review with CSM
Quarterly
Quarterly
Monthly
Dedicated CSM

Bronze

  • 1hr Core Training Sessions x2
  • Project Planning Session
  • Review with CSM Quarterly

Silver

  • 1hr Core Training Sessions x3
  • Project Planning Session
  • 1 day Onsite KO Workshop
  • Customized Launch Materials
  • Onsite Launch Support
  • Review with CSM Quarterly
  • Dedicated CSM

Gold

  • 1hr Core Training Sessions x5
  • Project Planning Session
  • 1 day Onsite KO Workshop
  • Customized Launch Materials
  • Onsite Launch Support
  • Review with CSM Monthly
  • Dedicated CSM

Planning, Configuration and Training

Senior Backend Node.js Developer
Planning

Our domain experts work with you to understand your requirements, agree timings and create a winning implementation strategy.

Senior Backend Node.js Developer
Configuration

Working closely with your design team, the look and feel of the app will be defined to represent your corporate brand.

Senior Backend Node.js Developer
Training

We offer a range of training modules which are tailored to your needs; Management Console, Principles of Community Management, Content Planning, Launch Planning, and Analytics.

Familiarisation, Launch, Ongoing Success

Senior Backend Node.js Developer
Familiarisation

A beta version of the app will be supplied to your appointed project champions so they can familiarise themselves with the app. Feedback from this phase will also help the project team clarify what launch communications and materials are required.

Senior Backend Node.js Developer
Launch

Working with you, we will identify success metrics for when the app goes live. We will assist you in outlining a communications plan and ongoing adoption and engagement strategy, to ensure a successful launch and ongoing use of the app.

Senior Backend Node.js Developer
Ongoing Success

We schedule post-launch reviews with you and your team to facilitate ongoing success with your app, alongside our technical support.

To find out more about StaffConnect and how it can help your business, why not have us demonstrate our product?

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