Frequently Asked Questions

Company FAQs
What is StaffConnect?

StaffConnect is a mobile employee engagement platform that transforms the employee experience by enabling organisations with geographically distributed workforces to reach, connect and engage their deskless employees, who don’t necessarily have access to a PC, or a corporate email address.

How many customers are using StaffConnect?

We have multiple customers all over the world, including Europe, North America, Asia and Middle East.

Where are your offices?

We are headquartered in the UK with offices in US.

Who do you work with?

We work with enterprise organisations in sectors that characteristically have significant proportions of deskless workers such as healthcare, retail, manufacturing, transport and hospitality sectors to name a few.

When did StaffConnect Start?

StaffConnect was founded by our CEO in late 2015.

Is StaffConnect a public or private company?

We are privately held with backing from a large Private Equity company in California.

Product FAQs
What is the StaffConnect app?

The StaffConnect app is a bespoke mobile employee engagement platform. It acts as a hub for information about an organisation and its current affairs, and communication between employees.

Why do I need a mobile employee engagement platform?

The traditional methods of internal communication, like corporate intranets and emails, are no longer enough to reach and engage with employees. This is especially true for deskless or remote workers, who often do not have a company email address or regular access to a computer. StaffConnect was designed with the deskless employee in mind, and comes equipped with tools to facilitate seamless, instant communication between employees, regardless of their location. It also enables deskless workers to stay up-to-date with company news & updates, as well as helping all employees feel as though they have a voice within their organisation.

What is the pricing?

Pricing is variable and depends on number of licensed users, as well as specific company implementation requirements. To find out more, book a demo and speak to one of our sales representatives.

Can the app be personalised?

Yes, the StaffConnect app can be personalised to your brand specifications by your designated administrators in our bespoke management console.

Are surveys a feature of the app?

Yes, the app offers pulse survey functionality for quick insights to gain employee feedback.

Is there Active Directory supported?

Yes, the app supports Active Directory integration as well as Single Sign On functionality (SSO).ir payslip and benefits directly from the app.

Is there an instant chat feature?

Yes, the app has integrated peer to peer and group messaging function.

Does the app support notifications?

Yes, there are both in-app notifications and push notifications.

Is there moderation functionality?

Yes – administrators have moderation capabilities, and can retroactively delete any content that is not suitable on the platform. Additionally, if strict moderation is enabled, all user content must first be checked before it will appear in any feeds.

Why is employee engagement important?

Employee engagement is important because it is a symptom of how invested employees feel in their organisation. One of the biggest drivers of employee engagement is effective internal communication. The more engaged an employee is, the more happy, productive, motivated and passionate they are about their work.

Can I book a free demo?

Yes, you can – please click here to book a demo or call us on 0204 418 0500 [UK] or +1 800 940 1921 [US].

What is the minimum and maximum number of users?

The minimum amount of users we can license is 50 – but we have no max!

Can content be translated?

Yes, we support content translation for over 25 languages. A full list of supported languages can be found here: https://cloud.google.com/translate/docs/languages

Are integrations supported?

Yes, the app supports web integrations through our feeds function, enabling employees to access web-based applications for their payslip and benefits directly from the app.

Does the app offer analytics and user/content management?

Yes – our management console provides granular analytics, both for content and for users. It also features a sophisticated user and content management system for segmentation and targeting. For more information, view our management console video here.

Is there a user directory?

Yes, there is a directory of every user who has logged into the app. It is fully searchable – by name, department, location and more. Users can also customise their profiles to add more information about themselves.

Can users interact with content?

Yes – our ‘Communities’ feature acts as a newsfeed for all employees to post and interact with content, such as commenting and liking posts.

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